Shipping policy

SHIPPING POLICY

Last Updated: June 22, 2026

OVERVIEW

At sh:cvrd, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy outlines our shipping procedures, estimated delivery timelines, shipping charges, responsibilities, and limitations.

By placing an order with sh:cvrd, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

All orders are subject to verification, quality checks, inventory availability, and payment authorization.

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

sh:cvrd reserves the right to delay, cancel, refuse, or limit any order at its sole discretion for reasons including but not limited to:

  • Suspected fraud

  • Incorrect information

  • Inventory limitations

  • Payment verification issues

  • Operational constraints

2. SHIPPING LOCATIONS

We currently ship across India.

At this time, international shipping may not be available unless specifically stated on our website.

Shipping availability may vary depending on location, courier service coverage, weather conditions, government restrictions, or operational limitations.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Shipping rates may vary depending on:

  • Delivery location

  • Order value

  • Product weight

  • Courier partner charges

  • Promotional offers

sh:cvrd reserves the right to modify shipping charges at any time without prior notice.

4. ESTIMATED DELIVERY TIMES

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Typical delivery estimates:

  • Metro Cities: 2–5 Business Days

  • Tier 2 & Tier 3 Cities: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

Actual delivery times may vary due to factors beyond our control.

5. DELIVERY DELAYS

Delivery timelines may be affected by:

  • Weather conditions

  • Natural disasters

  • Strikes

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Courier delays

  • Force majeure events

sh:cvrd shall not be liable for delays caused by circumstances beyond its reasonable control.

6. ORDER TRACKING

Once an order has been shipped, customers may receive tracking information via email, SMS, WhatsApp, or other communication channels, where available.

Tracking updates are provided by third-party logistics providers and may occasionally experience delays or inaccuracies.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If incorrect, incomplete, or outdated information is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders may be returned to us.

  • Delivery failures may occur.

sh:cvrd shall not be responsible for losses arising from inaccurate customer-provided information.

8. FAILED DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts.

If delivery remains unsuccessful due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery

  • Failure to respond to courier communications

the order may be returned to our facility.

Additional shipping charges may apply for re-shipment.

9. LOST, STOLEN, OR DAMAGED PACKAGES

Risk of loss transfers to the customer upon successful delivery to the shipping address provided at checkout.

If a package appears damaged upon delivery, customers should:

  • Photograph the package immediately.

  • Contact customer support within 48 hours of delivery.

  • Retain all packaging materials.

Claims submitted after this period may not be eligible for investigation.

sh:cvrd reserves the right to investigate claims before providing any resolution.

10. PARTIAL SHIPMENTS

In certain situations, orders may be shipped in multiple packages.

Customers may receive products separately depending on inventory availability, warehouse location, or logistics requirements.

No additional shipping charges will be applied for company-initiated split shipments.

11. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on:

  • Applicable laws

  • Regulatory requirements

  • Geographic limitations

  • Courier restrictions

sh:cvrd reserves the right to refuse shipment of products where required by law or operational necessity.

12. FORCE MAJEURE

sh:cvrd shall not be responsible for any delay, failure, interruption, or inability to fulfill shipping obligations resulting from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Epidemics

  • Pandemics

  • Government actions

  • Labor disputes

  • Transportation disruptions

  • Internet or technology failures

13. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate shipping information.

  • Monitoring tracking updates.

  • Accepting delivery within reasonable timeframes.

  • Inspecting packages upon receipt.

Failure to comply may affect eligibility for claims or support requests.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, sh:cvrd shall not be liable for:

  • Delivery delays

  • Courier service failures

  • Lost profits

  • Consequential damages

  • Indirect damages

  • Delivery issues caused by incorrect customer information

  • Events beyond our reasonable control

Any liability arising from shipping-related claims shall not exceed the amount paid for the affected product(s).

15. CHANGES TO THIS POLICY

sh:cvrd reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on our website.

16. CONTACT US

For shipping-related inquiries, please contact:

sh:cvrd Customer Support

Email: support@shcvrd.com

Surat, Gujarat, India