Privacy policy

PRIVACY POLICY

Last Updated: June 22, 2026

INTRODUCTION

Welcome to sh:cvrd.

At sh:cvrd ("sh:cvrd," "Company," "we," "our," or "us"), protecting your privacy and maintaining your trust are among our highest priorities. This Privacy Policy describes how we collect, use, process, store, disclose, transfer, and safeguard personal information obtained through our website, mobile platforms, social media channels, customer support services, marketing activities, products, and related services (collectively, the "Services").

By accessing, browsing, using, purchasing from, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our Services.

1. DEFINITIONS

For the purposes of this Privacy Policy:

"Personal Information" means any information that identifies, relates to, describes, references, or can reasonably be associated with an individual.

"Services" means all websites, applications, products, communications, digital platforms, customer support channels, promotional activities, and services operated by sh:cvrd.

"User," "Customer," "You," and "Your" refer to any individual accessing or using our Services.

"Third Party" means any individual, entity, organization, service provider, contractor, or company other than sh:cvrd.

2. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your interactions with our Services, from our service providers, business partners, advertising networks, analytics providers, and publicly available sources.

The categories of information we may collect include:

Identity Information

  • Full name

  • Username

  • Account credentials

  • Date of birth (where voluntarily provided)

Contact Information

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

Transaction Information

  • Purchase history

  • Product preferences

  • Order information

  • Payment confirmations

  • Returns, exchanges, and refund requests

Technical Information

  • IP address

  • Device identifiers

  • Browser type

  • Operating system

  • Network information

  • Referral URLs

Usage Information

  • Browsing activity

  • Search history

  • Product interactions

  • Shopping cart activity

  • Website engagement metrics

Marketing Information

  • Communication preferences

  • Advertising engagement

  • Campaign participation

  • Promotional interactions

Customer Support Information

  • Reviews

  • Feedback

  • Survey responses

  • Customer support communications

3. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business purposes, including but not limited to:

Service Delivery

  • Processing orders

  • Fulfilling purchases

  • Delivering products

  • Providing customer support

  • Managing customer accounts

Customer Experience

  • Personalizing your experience

  • Recommending products

  • Improving website performance

  • Enhancing our Services

Business Operations

  • Inventory management

  • Internal administration

  • Financial reporting

  • Product development

  • Business analytics

Marketing & Communications

  • Sending promotional messages

  • Launch announcements

  • Product recommendations

  • Advertising and remarketing campaigns

Security & Fraud Prevention

  • Identity verification

  • Fraud detection

  • Risk assessment

  • Protection of our customers, employees, and business

Legal & Regulatory Compliance

  • Compliance with applicable laws

  • Enforcement of our policies

  • Protection of our legal rights

  • Resolution of disputes

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, web beacons, analytics tools, and similar technologies to:

  • Operate our website

  • Improve user experience

  • Analyze website performance

  • Measure advertising effectiveness

  • Personalize content and offers

  • Prevent fraudulent activity

By using our Services, you consent to the use of such technologies as described in this Privacy Policy.

5. DISCLOSURE OF INFORMATION

We may disclose personal information to:

  • Payment processors

  • Shipping and logistics providers

  • Technology providers

  • Cloud hosting services

  • Marketing partners

  • Analytics providers

  • Professional advisors

  • Auditors

  • Regulatory authorities

  • Government agencies

  • Law enforcement authorities

We may also disclose information whenever we reasonably believe such disclosure is necessary to:

  • Protect our legal rights

  • Investigate suspected misconduct

  • Prevent fraud

  • Enforce our policies

  • Comply with legal obligations

  • Protect public safety

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, stored in, or processed in countries other than the country in which you reside.

By using our Services, you consent to such transfers where permitted by applicable law.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide Services

  • Fulfill contractual obligations

  • Resolve disputes

  • Prevent fraud

  • Comply with legal obligations

  • Protect our legitimate business interests

We may retain anonymized, aggregated, or de-identified information indefinitely.

8. DATA SECURITY

We implement commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no security measure is entirely secure, and we cannot guarantee absolute security of any information transmitted through the internet or stored electronically.

To the fullest extent permitted by law, sh:cvrd disclaims any warranty regarding the security of information transmitted through the Services.

9. COSMETIC AND WELLNESS INFORMATION

Information relating to skincare concerns, beauty preferences, haircare interests, wellness goals, product reviews, testimonials, feedback, or similar information voluntarily provided by users may be collected and used to improve customer experience, customer support, product recommendations, product development, and marketing efforts.

Any information provided through the Services is intended for informational purposes only and does not constitute medical advice, diagnosis, treatment, or professional healthcare services.

10. INDIVIDUAL RESULTS DISCLAIMER

The effectiveness of cosmetic, personal care, skincare, haircare, wellness, and beauty products may vary significantly among individuals.

sh:cvrd makes no guarantee regarding specific results, outcomes, improvements, benefits, or experiences associated with the use of any product.

Individual results may depend upon factors including age, genetics, skin type, hair type, lifestyle, health conditions, environmental factors, and consistency of use.

11. FRAUD PREVENTION AND ACCOUNT RESTRICTIONS

sh:cvrd reserves the right, at its sole discretion and without prior notice, to suspend, restrict, investigate, delay, modify, refuse, or cancel any account, transaction, order, promotional participation, refund request, or Service usage where we reasonably believe fraudulent, abusive, misleading, unauthorized, suspicious, or unlawful activity may have occurred.

We reserve the right to cooperate with payment providers, financial institutions, law enforcement agencies, regulators, courts, and other authorities regarding investigations.

12. USER RESPONSIBILITIES

Users are responsible for:

  • Maintaining account confidentiality

  • Providing accurate information

  • Protecting account credentials

  • Complying with applicable laws

  • Using Services lawfully

Users shall not misuse, disrupt, interfere with, or attempt unauthorized access to any portion of the Services.

13. YOUR RIGHTS

Subject to applicable laws, users may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Withdraw consent

  • Object to certain processing activities

  • Request data portability

These rights may be limited where permitted by law.

14. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, WEBSITE, PRODUCTS, CONTENT, COMMUNICATIONS, AND ALL RELATED MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

SH:CVRD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, SECURITY, OR NON-INFRINGEMENT.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SH:CVRD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE COLLECTION, PROCESSING, STORAGE, DISCLOSURE, OR USE OF PERSONAL INFORMATION OR THE USE OF OUR SERVICES.

IN NO EVENT SHALL SH:CVRD'S TOTAL LIABILITY EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER TO SH:CVRD FOR THE RELEVANT PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM.

NOTHING IN THIS PRIVACY POLICY SHALL LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

16. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, sale of assets, financing transaction, reorganization, insolvency proceeding, or similar corporate event, personal information may be transferred as part of the business assets.

17. CHILDREN'S PRIVACY

The Services are not directed toward individuals under 18 years of age.

We do not knowingly collect personal information from minors.

18. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend, revise, modify, update, or replace this Privacy Policy at any time.

Any revised version becomes effective immediately upon publication unless otherwise required by law.

Continued use of the Services following publication constitutes acceptance of the revised Privacy Policy.

19. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, controversy, or proceeding arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India.

20. CONTACT INFORMATION

sh:cvrd

Customer Support Department

Email: support@shcvrd.com

Surat, Gujarat, India