Refund policy

RETURN & REFUND POLICY

Last Updated: June 22, 2026

OVERVIEW

At sh:cvrd, customer satisfaction is important to us. Due to the personal nature of cosmetic, skincare, haircare, beauty, wellness, and personal care products, certain restrictions apply to returns, exchanges, replacements, and refunds.

By placing an order with sh:cvrd, you acknowledge and agree to this Return & Refund Policy.

1. GENERAL RETURN POLICY

For hygiene, safety, quality control, and customer protection reasons, most products sold by sh:cvrd are considered personal-use items and therefore are generally not eligible for return once delivered, except in situations specifically outlined in this Policy.

Returns will only be considered in limited circumstances and solely at the discretion of sh:cvrd.

2. ELIGIBLE RETURN CASES

Customers may be eligible for a replacement, refund, or store credit if:

A. Wrong Product Received

The product delivered is materially different from the product ordered.

B. Product Damaged During Transit

The product arrives damaged due to shipping or handling.

C. Missing Product

An item is missing from the delivered package.

D. Manufacturing Defect

The product contains a verifiable manufacturing defect.

3. CLAIM REQUIREMENTS

To be considered for review, customers must contact sh:cvrd within 48 hours of delivery and provide:

  • Order number

  • Clear photographs of the package

  • Clear photographs of the product

  • Clear photographs of any damage, defect, or issue

  • A brief description of the problem

Failure to provide sufficient evidence may result in denial of the claim.

4. NON-RETURNABLE ITEMS

The following are not eligible for return, refund, or exchange:

  • Opened products

  • Used products

  • Products showing signs of use

  • Products damaged after delivery

  • Products purchased during clearance or final-sale promotions

  • Products purchased through unauthorized sellers

  • Products returned without approval

  • Products with minor packaging variations

  • Products with minor cosmetic imperfections that do not affect functionality

5. ALLERGY, SKIN REACTION, OR PERSONAL PREFERENCE

Because every individual's skin, hair, body, and health conditions are unique:

  • Individual reactions may vary.

  • Results may vary.

  • Product suitability may vary.

For this reason, sh:cvrd does not provide refunds, returns, or exchanges due to:

  • Allergic reactions

  • Skin sensitivity

  • Fragrance preferences

  • Texture preferences

  • Personal dissatisfaction

  • Change of mind

  • Expected results not being achieved

Customers are encouraged to review ingredients carefully and perform a patch test before use.

6. REFUND REVIEW PROCESS

All claims are reviewed individually by our support team.

Submission of a claim does not guarantee approval.

sh:cvrd reserves the right to:

  • Request additional information

  • Request additional photographs

  • Conduct further investigation

  • Reject claims that appear fraudulent, misleading, abusive, or unsupported

The final determination shall be made solely by sh:cvrd.

7. APPROVED REFUNDS

If a refund is approved:

  • Refunds will be processed to the original payment method whenever possible.

  • Processing times may vary depending on banks, payment gateways, and financial institutions.

  • Refund processing may take up to 7–15 business days after approval.

Shipping fees, convenience fees, COD charges, taxes, and other service fees may be non-refundable where permitted by law.

8. REPLACEMENTS

Where appropriate, sh:cvrd may provide a replacement instead of a refund.

Replacement decisions shall be made solely at the discretion of sh:cvrd.

Replacement requests remain subject to inventory availability.

9. RETURN SHIPPING

Where a return is authorized, customers must follow the return instructions provided by sh:cvrd.

Unauthorized returns may be refused.

sh:cvrd reserves the right to determine whether return shipping costs will be covered by the customer or by the company depending on the circumstances of the claim.

10. REFUSED DELIVERIES

If a customer refuses delivery of an order without a valid approved reason:

  • Shipping charges may not be refunded.

  • Return shipping costs may be deducted.

  • COD handling charges may be deducted.

  • Additional administrative fees may apply where permitted by law.

11. FRAUD PREVENTION

sh:cvrd reserves the right to reject any return, replacement, refund, or exchange request where we reasonably believe:

  • Fraudulent activity may be involved

  • False information has been provided

  • Photographs have been manipulated

  • Products have been intentionally damaged

  • Promotional abuse has occurred

  • Excessive refund activity is detected

We may maintain records of such activity and cooperate with payment processors, financial institutions, and law enforcement authorities where appropriate.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, sh:cvrd shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of opportunity

  • Personal expectations regarding product performance

  • Delays caused by third-party logistics providers

Any liability arising from an approved claim shall not exceed the amount actually paid for the affected product.

13. RIGHT TO REFUSE SERVICE

sh:cvrd reserves the right to refuse service, restrict accounts, cancel orders, deny claims, or terminate customer relationships where misuse, abuse, fraud, harassment, or violations of company policies are reasonably suspected.

14. POLICY CHANGES

sh:cvrd reserves the right to modify, amend, update, or replace this Return & Refund Policy at any time without prior notice.

Updated versions become effective immediately upon publication on our website.

15. CONTACT US

For return, replacement, or refund-related inquiries, please contact:

sh:cvrd Customer Support

Email: support@shcvrd.com

Surat, Gujarat, India